Welcome to the website of Animal Medics (www.animalmedics.co.uk)

These terms and conditions cover all sales of products and services by Labpak Export Limited, trading as Animal Medics and any information and advice given whether charged for or not. No variation in these terms and conditions will apply unless agreed by Labpak Export Limited in writing. Orders are accepted only on the condition that no conditions of purchase shall apply.

Export Policy

Where the Goods are supplied for export from the United Kingdom, the provisions of the clause shall (subject to any special terms agreed in writing between the Buyer and the Seller) apply notwithstanding any other provision of these Conditions.

The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties thereon.

Unless otherwise agreed in Writing between the Buyer and the Seller, the Goods shall be delivered EXW to the air or sea port of shipment and the Seller shall be under no obligation to give notice under section 32(3) of the Sale of Goods Act 1995.

If there is a requirement, the Buyer shall be responsible for arranging for the testing and inspection of the Goods at the Seller’s premises before shipment. The Seller shall have no liability for any claim in respect of any defect in the Goods which would be apparent on inspection and which are made after shipment, or in respect of any damage during transit.

Payment of all amounts due to the Seller shall be made by confirmed irrevocable letter of credit opened by the Buyer in favour of the Seller and confirmed by a bank in the UK acceptable to the Seller or, if the Seller has agreed in Writing on or before acceptance of the Buyer’s order to waive this requirement, by acceptance by the Buyer and delivery to the Seller of a bill of exchange drawn on the Buyer payable 30 days after sight to the order of the Seller at such branch of HSBC Bank plc in England as may be specified in the bill of exchange or by Telegraphic Transfer with the order.

The buyer undertakes not to offer the Goods for resale in any country notified by the Seller to the Buyer at or before the time the Buyer’s order is placed, or to sell the Goods to any person if the Buyer knows or has reason to believe that that person intends to resell the Goods in any such country.

Price Changes

Labpak Export Limited has the right to change the prices shown in catalogues and price lists at any time and to invoice at prices current at the date of receipt of an order.

‘Price on application’ (POA) quotations and all other quotations will be valid for 30 days from the date of the quotation, unless otherwise notified by Labpak Export Limited.

All prices in catalogues and quotations are net of Value Added Tax and any other taxes or duties. These will be charged separately if applicable. Labpak Export Limited reserves the right to apply a freight charge on all deliveries.


Unless otherwise agreed in writing payment in full is due within 30 days from date of invoice. Labpak Export Limited has the right to charge interest on all overdue sums at the rate of five percent per annum over the base lending rate of the Bank Of England calculated at the date of actual payment.

  • Customers who exceed their credit limits will be asked to pay in advance for additional products until the account is settled;
  • Delivered products will remain the property of Labpak Export Limited until paid for;
  • Labpak Export Limited has the right to deliver an order in instalments, and the customer is required to pay the invoice for each instalment within 30 days from date of invoice;
  • Any claims for shortages must be made within 7 days of a delivery;
  • Any claims for non-ordered items or non-delivery must be made within 7 days of receiving the invoice.

Return of Damaged or Unsuitable Goods

No goods may be returned to Labpak Export Limited without the authorisation of Labpak Export Limited. Authorisation to return products damaged during delivery must be requested within 3 days of delivery. Labpak Export Limited has the right to repair and return damaged products.

Authorisation for the return of products which fail to meet current published manufacturers’ specifications must be requested in writing within 28 days of delivery. Labpak Export Limited will assist customers, at customers expense, to obtain any manufacturer’s warranty consistent with that granted to Labpak Export Limited.

Authorisation for the return of products, other than those damaged during delivery, delivered in error or those that do not meet specification, must be requested within 10 days of delivery. Credit (less a handling charge of 15% of the invoice value for all products returned subject to a minimum charge of £ 30) will be given for those products authorised for return which are unused and in re-saleable condition other than those in the categories shown:

  • open chemicals or diagnostics;
  • refrigerated or other perishables;
  • items with an expired shelf life or an expiration date too short for resale;
  • any article that has been delivered direct by a third party supplier;
  • discontinued items;
  • items not purchased from Labpak Export Limited.

Authorisation will be subject to the condition that the products are returned to Labpak Export Limited Customer Service Centre or to the manufacturer or other source notified by Labpak Export Limited, by registered post if permitted, (for which Labpak Export Limited will supply a label) or via the Labpak Export Limited scheduled van service, for which a handling charge will be made for each line.

Articles that have been delivered on our behalf by a third party supplier will not be accepted back at the Labpak Export Limited Customer Service Centre.

Health, Safety and Liability

Risk in products will pass at the time of delivery to the customer.

The customer is responsible for unloading and transporting large and/or heavy items from delivery vans.

In view of the hazards of certain chemicals and apparatus the customer must ensure that the products purchased are in a safe condition and that a safe system of work is in place taking into account all available information. None of the products sold are intended for human consumption unless otherwise clearly stated.

In view of the wide range of uses of chemicals and apparatus, the customer will be solely responsible for determining the suitability and specification of products, services, information and advice for its purposes. Labpak Export Limited has the right, without notice, to supply product of different specifications, sources, and pack size to that published or ordered. The customer is required to ensure that that the use of any products supplied by Labpak Export Limited do not infringe third party intellectual property rights.

In view of the above, liability of Labpak Export Limited for any loss or damage suffered by a customer and arising by reason of defects in the products or otherwise howsoever is limited to the invoice price of the products in respect of or in relation to which loss or damage is claimed. Any liability accepted by Labpak Export Limited under these terms and conditions is in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the products and save as provided in these terms and conditions Labpak Export Limited will not be under any liability, whether in contract, tort, breach of statutory duty or otherwise in respect of defects in products delivered or for any injury (other than death or personal injury caused by Labpak Export Limited negligence as defined in the Unfair Contract Terms Act 1977) damage or loss resulting from such defects or from any information, service or advice provided by Labpak Export Limited or its employees, contractors or agents. In no event shall Labpak Export Limited be liable for any consequential loss whether or not resulting from force majeure. The customer indemnifies Labpak Export Limited against any claims from its employees, contractors or agents.